We want you to be satisfied with your purchase. If you are not, you may request a return under the terms below.
Return window
You may request a return within 30 days of delivery. Items must be unused, in their original packaging and in the same condition in which you received them.
How to start a return
Email contact@sortwell.homes with your order number and the reason for the return. We will reply with return instructions within 2 business days.
Refunds
Once your return is received and inspected we will notify you of approval. Approved refunds are issued to your original payment method within 5–10 business days. Shipping charges are non-refundable unless the item arrived damaged or incorrect.
Damaged, defective or wrong items
Contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or a full refund, including any shipping cost.
Non-returnable items
Items marked as final sale, and products that have been used, modified or damaged after delivery, cannot be returned.